You become used to managing your shipping department the same way over the course of many years: you run a bunch of quotes online on a bunch of different websites, shoot some emails to some carrier or broker reps, call in your pickups, and maybe even hand-write your bills of lading. Your process is familiar, comfortable, and has worked so far... So why bother changing it?
"If it ain't broke, don't fix it." For a shipping manager, this attitude can be devastating to your department's efficiency and your company's bottom-line.
Technology has already revolutionized logistics in profound ways. As features like EDI, online rate quoting, and live tracking have become commonplace, our relationship with shipping has shifted, manual processes have been eliminated, and our workflows and comfort zones have expanded to accommodate the rapidly-evolving climate of the industry. In order to stay at the cutting edge and pace with competition, however, companies must embrace new shipping technology and open their eyes to inefficiencies they never knew existed.
We get it: change is hard. It's uncomfortable, it's an undertaking, and in the end there's a chance it won't work out. But the inefficiencies you identify and eliminate, as well as the money and time you save makes it all worth it.
You want to start reaping the benefits of cutting-edge shipping technology as soon as you can. So how can you make initial adoption quick, painless, and easy?
Get your users involved early on.
Allowing multiple people early access to the platform enables them to adapt early, provide feedback, and actively participate in the initial implementation. Participation can be key in allowing people to open their workflow up to the platform, while at the same time maintaining control and adapting on their terms.
Plan for some training.
As you onboard users, you'll want to make sure they know the ins and outs of the platform. Freightview can take care of this for you by scheduling a quick demo for your additional users. Because our platform is so intuitive and setup only takes a couple of days, we're confident that you'll have your users running quotes and booking shipments as soon as they log on.
Foster an open dialogue with your team.
Check in frequently with all the new users of the platform so you can find sticking points fast. Make sure your team understands the end goal for trying out the platform, so they'll be more likely to give it a fair shot. You can also bounce ideas off each other for everything from how to get the most out of Freightview, to how to incorporate Freightview in your day-to-day, to what you love/hate/gotta have from us.
Talk to your Freightview consultant.
Freightview isn't a one-size-fits all platform, and we know that every company has unique needs. When you sign up we will pair you with a consultant to help you strategize and identify how we can fit into your day-to-day so you can get the most out of your investment. You can contact them with any questions or concerns during your trial period, and they will work with you to find the best solution for your company's individual needs.
Ask your Freightview consultant specific questions about features to take advantage of, upcoming changes in your organization, or processes that could be updated to align with the platform. Your contact at Freightview has a wealth of industry and technology knowledge to tap in to as you determine how or if you can work the platform into your day-to-day.
Educate your carriers.
Sometimes, carriers require a little bit of change management too. Because SaaS software like Freightview is so new to the transportation industry, many carriers just assume we are a 3PL. You should always have an open line of communication with your carrier reps and local terminals. You can let your carrier reps know Freightview will give them visibility to your quoting activity, so they can get a greater understanding of your true volume when it comes time to negotiate. You can also share your shipping data with your carrier reps to negotiate better rates based on their competition.
Communicate with your local terminals and any dispatch contacts you work with to let them know you'll be utilizing the platform, so they know to look out for any Freightview bills of lading, pre-assigned pro numbers, or pickup requests from our system. You can also let them know that the freight billing won't change, since we're not a broker.
We want to emphasize: when it comes to billing, dispatching, and carrying the freight, carriers hardly notice the difference. We just eliminate the manual legwork you used to have to do. The one thing they may notice? That they now have a chance to show you rates and service levels for every single shipment, creating more direct visibility and communication, and fostering a more successful partnership.
Resistance to change is a natural response, but Freightview makes implementation and adaption quick and painless. Stop wasting your company's time and money on outdated processes. Take back your day from manual tedium so you can focus on carrier negotiations, invoicing, or sales and customer care. Exit your comfort zone and try Freightview today.