There are a lot of advantages to choosing Freightview to manage your quoting, booking, tendering and shipping overall, but we think one of the biggest is our support team who are standing by Monday through Friday from 8-5 CST. We’ll be there for you when you have questions, concerns or suggestions to make the Freightview platform better.
We have a small team standing by to help you with whatever questions you may come across. One of the benefits of our close knit support team is the fact that we discuss problems we encounter, so even if you have to follow up with another team member, they’re already up to speed on the issue you are experiencing.
We offer 3 easy ways to get in contact with us. We are reachable by phone, e-mail and even live chat. The bottom of our website has three buttons on the page to get in contact with us, which you can see above.
The first button you see, the envelope, will open up an email addressed to our support team when you click it. Our goal is to respond to all of those emails within 30-60 minutes. Email is a great way to reach us when you need resolution that isn’t as immediate.
The second button is a chat bubble. Clicking that will allow you to live chat with a member of our support team. This is a great way to get in touch with us right away. Clicking this will open a chat without taking you away from the page you’re currently viewing on Freightview. If you want quick resolution, but aren’t much of a phone talker live chat is a great option.
The last button, the telephone, displays our support line phone number when you click it. When you call this line it’ll ring all members of our support team and one of our knowledgeable members will help you find answers to whatever questions you have.
Phone, email or live chat-- we’ll be there for you.
Our top notch support is just one reason to utilize Freightview. Sign up for a free trial today to find out what we're all about.