3 Challenges Shipping Departments Face and How to Avoid Them

Shipping is an important part of your business, and with that will come challenges to face and overcome. We’re going to talk about three of the challenges that logistics managers face across every industry in their shipping departments and what they can do to avoid or solve them. We’ll cover cargo claims, transparency with your customers, and choosing between time and cost efficiency.

Cargo Claims

Your freight showing up damaged or pieces getting lost is definitely a huge headache that you will want to avoid. You may be wondering, “How can I ensure my freight is protected once it’s no longer in my hands?” There are a few things you can do.

Properly package your freight

Properly packaging your product can make all the difference in the world. Chances are your freight is going to shift in the truck during transit so your packaging should protect against that.

For example, if an exterior scratch compromises the integrity of your product ensure your packaging covers all surfaces. It is advisable to follow the NMFC packaging guidelines for your commodity. It sounds simple, but it is your best bet at doing your part to keep your product safe.

Label everything

If you are shipping separate pieces be sure to label every piece. This helps to ensure every piece is delivered to the correct location and will help eliminate lost shipments and shortage claims.

Transparency with Customers

Your customers likely want visibility to the freight coming their way. They want to be able to track the shipment and have the appropriate paperwork on hand.

If you are shipping using multiple carriers, or your sales team doesn’t have access to tracking information this could mean more work for you and your warehouse employees to track down the proper information on the applicable carrier website.

Implementing a Transportation Management System like Freightview allows all or your shipment information to be housed in one place. You can preemptively share tracking information with customers at the time of booking.

Choosing Between Time and Cost Efficiency

When it comes to time to quote a shipment you have a few options-- you can manually enter the quote on every carrier website to find the best cost and transit times, but that is incredibly time consuming. Or you can rely on a routing guide, which is much quicker, but does not tell the full story and could potentially leave a lot of money on the table.

How do you ensure you are utilizing time wisely and picking the carrier who makes the most sense? A transportation management software, like Freightview, that uses API technology to connect your real time rates means entering your quote information once and getting all of your options on one screen. This ensures that you are making the most informed decision every single time.

“We sell to a lot of chains and have to ship to each store. With a 20-store chain, it used to take me half a day to a full day to prepare a quote. With Freightview, it takes 10 minutes,” says the VP of Operations for Road Rescue on using Freightview.

If it sounds like Freightview can help you manage your transportation processes, reach out, or sign up for a free trial today.